May Global Solutions provides the following categories of services under this agreement: _ 

• Business Solutions & Consulting – Global brand, marketing, and operational support.

• Virtual Team Recruitment – Sourcing, onboarding, and management of qualified virtual staff.

• Software & Technology Solutions – Implementation, licensing, and maintenance of digital tools or custom software.

• Client Support & Account Management – Dedicated client assistance, reporting, and performance monitoring.​

• Others

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Specific deliverables and project details will be defined in individual proposals or project statements of work (SOW).

We aim to maintain high levels of service reliability and accessibility across all our operations.
Unless otherwise specified:

• Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (local time zone of assigned team)

• Support Hours: 24/7 email support via 📩 support@dmayglobalsolutions.com

• Response Time:

  • Critical Issues: within 2–4 hours

  • High Priority: within 1 business day

  • Standard Requests: within 2–3 business days

May Global Solutions is committed to maintaining the following service standards:

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To ensure smooth collaboration, clients agree to:

• Provide timely feedback, materials, and approvals as required.

• Maintain secure access credentials for software or platforms.

• \Communicate service issues promptly through designated channels.

• Respect agreed payment schedules and contractual terms.

Failure to meet these responsibilities may affect service timelines or performance outcomes.

Some services may involve the use of third-party software, platforms, or virtual workspaces.

While we select reliable providers, May Global Solutions is not liable for outages, data loss, or disruptions caused by third-party systems.
We will, however, assist clients in troubleshooting or coordinating with vendors to resolve issues efficiently.

If service issues arise that are not resolved through standard support:

• Level 1: Contact your Account Manager.

• Level 2: Escalate to the Regional Operations Lead.

• Level 3: Formal review with the Managing Director or Executive Team.

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All escalations will be acknowledged within 24 hours.

All client data, business information, and communications are treated as strictly confidential.

We will not share, sell, or disclose your information except as required by law or under written authorization.

This SLA does not cover:

• Client-side hardware, network, or connectivity issues.

• Force majeure events (natural disasters, cyberattacks, etc.).

• Downtime due to scheduled maintenance or third-party failures.

• Services not explicitly listed in the client’s agreement or project scope.

If performance standards fall below the agreed SLA targets (e.g., prolonged downtime or staffing delays), May Global Solutions may offer reasonable service credits, discounts, or make-good arrangements at its discretion.
 

Service credits shall not exceed 10% of the monthly service fee unless otherwise agreed.

This SLA does not cover:

• Client-side hardware, network, or connectivity issues.

• Force majeure events (natural disasters, cyberattacks, etc.).

• Downtime due to scheduled maintenance or third-party failures.

• Services not explicitly listed in the client’s agreement or project scope.

For any questions, concerns, or data-related requests regarding this Privacy Policy, please contact our headquarters at:

May Global Solutions,Ltd
📩  hello@mayglobalsolutions.com
🌏  www.mayglobalsolutions.com